Frequently asked questions

Yes, there are different rates depending on the charging power provided by the station.

The normal AC charging rate applies to all chargers with Type 2 connectors and a charging power of up to 22 kW. This rate is valid for all normal (AC) charging stations, regardless of their installed power, and applies to both standalone AC stations and AC connectors on fast chargers.

The DC fast charging rate applies to direct current (DC) charging stations and is differentiated according to the power provided by the charging station where a charging session is initiated:

Fast charging rate applicable to DC charging stations offering a power up to and including 149 kW.

High-power charging rate applicable to DC CCS charging stations offering a charging power higher than 150 kW.

The difference between the two types of DC fast-charging tariffs is based on the maximum power that the charging station can provide, not on the actual power a specific type of electric vehicle charges. The difference applies only to CCS charging points/connectors. For CHAdeMO connectors, even if they are installed on stations with a power rating higher than 150 kW, the standard fast-charging rate applies.

There are different rates charged by OPM E-CHARGE for providing Services in the e-charge network and/or partner networks.

Services are provided to you by OPM E-CHARGE based on rates included in your customer account in the e-charge mobile app and/or website. Rates may change and vary depending on the e-charge charging station or partner networks. Always check the current rates in the e-charge mobile app and/or website before starting your charging session, as prices may change and differ between locations.

You can view your complete charging session history in the e-charge mobile app under the "Sessions" section. This includes details about date, duration, energy used (kWh), and cost for each session.

Check your e-wallet balance in the e-charge mobile app under the "My Wallet" section.

All e-charge customers - both individual and business (legal entities)— receive monthly invoices for services used during the billing period.

You may receive up to 3 types of monthly invoices:

Charging session invoices - for all charging sessions during the period mentioned on the invoice.

Unused credit invoices - for money deposited in your e-wallet but not used by month-end, as the difference between amounts loaded into the wallet and the value of sessions for electric charging.

Credit reversal invoices - issued the following month following the advance billing as a result of using the billed advance for subsequent electric charging.

Note: We no longer issue advance invoices when you deposit money into your e-wallet.

If you wish to request a refund, please complete the refund by clicking the "Form" button and send the completed form to: suport@e-charge.ro.

If all required information is provided correctly, it will be processed, your refund will be processed within 10 business days from the day we receive the form.

Both individuals and legal entities (business) can register for e-charge account.

If you register as an individual, after completing the registration form in the e-charge mobile app, you will receive a validation link by email, which we ask you to access within 24 hours to activate your e-charge account.

If you register as a legal entity, please send us the following documents to inregistrare_renovatio@e-charge.ro: ONRC certificate of incorporation no older than 3 months and a power of attorney (if the person registering is not the company administrator)

Charging in the e-charge network is done exclusively through the e-charge mobile app. In the app, you can see real-time information about stations (type, rate, availability) and easily track your charging sessions: date, duration, how many kWh you charged, and how much each session cost.

To create an account in the e-charge mobile app, follow these 4 simple steps:

Open the app and select the "Authentication" button, then press "Register".

Click the activation link sent to your email

Read and accept the e-charge Convention. We need your agreement to finalize the registration.

Congratulations! Your account is active and ready to use.

No, account type changes are not possible. You can either:

Create a new account in the e-charge mobile app with a different email address, or

Request closure of your existing account to reuse the same email for a new account

Each e-charge account requires a unique email address You can only reuse an email address after the old account has been closed and you have received confirmation from the e-charge team.

Each e-charge account is associated with a unique email address, so you cannot use the same address to create multiple accounts.

These are charging stations owned and operated by OPM E-CHARGE under the "Renovatio e-charge" brand. In the e-charge mobile app, these stations are marked with the car symbol and the word "e-charge" in the location name.

Partner stations are charging points operated by other companies that e-charge customers can access through partnerships. In the e-charge mobile app, these stations are marked with the car symbol and the word "Partner" in the location name.

A roaming partner station/network are part of other charging networks that e-charge customers can access through roaming agreements. These stations are marked in the e-charge mobile app with a dedicated symbol.

To start a charging session, you must select the location on the e-charge mobile app map, the station and connector where you want to charge, and then connect the cable to the car.

Yes, you need at least 30 RON in your e-wallet to start any charging session. If you expect your session to cost more, ensure you have enough funds to cover the entire value of the charging session.

If the parking space is illegally occupied by a vehicle that is not using the charging station, please contact the owner of the location where the station is located (for example, a store parking lot, mall, or other private space). You can also notify us at suport@e-charge.ro or call our Call Center colleagues at +4031 640 06 40.

If you need help, you can call our Call Center colleagues at +4031 640 06 40 or contact us by accessing the e-charge mobile app, HelpDesk section.

No, only you can stop your charging session.

A session can only be stopped by the user who started it, either from the e-charge mobile app or with the same charging card used at startup.

All proprietary stations in the e-charge network operate 24/7, but access may be limited by location's operating hours (such as a hypermarket, mall, or private parking). We recommend checking the location's schedule to ensure you have access to the station.

For fast charging and high-power charging (DC – CCS or CHAdeMO), you don't need your own cable – all stations in the e-charge network have built-in cables.

For normal charging (AC) Type 2: Some stations have built-in cables, others have sockets only. We recommend always carrying your own Type 2 cable for AC charging. You can check in the e-charge mobile app or website whether a station has a socket or cable available before arriving there.

You can learn about the latest campaigns, promotions, and services directly from the e-charge mobile app, through newsletters, or from our website www.e-charge.ro.

You just need to give your consent for marketing communications in your account in the e-charge mobile app under My Account/Settings/Consents and Notifications.

Yes, we send promotional messages only if you have agreed to receive marketing communications. You can change this option at any time from your account settings.